UPDATES FROM THE HELP DESK:

Frequently Asked Questions

Thank you for coming to the GWCO Virtual Congress Virtual Help Desk. 

If you haven't already reviewed the Attendee Preparation Deck, we encourage you to take a look as it provides step by step instructions on the event and how to navigate our online platform. Below, we also have a list of our more frequently asked questions.

Visit the GWCO Congress website to register for the 2020 Virtual Congress.

Note: No single-day registration options are available. If you would like to learn more about the cancellation policy and technical failure policy please review the GWCO Virtual Event Terms, Conditions, and Policies page.

All attendees must be logged into their GWCO account to access sessions, LOG IN NOW.

You will be taken to the GWCO website and you must log in to your GWCO profile to continue. It is likely that your username will be your email address. However, you can retrieve your username and/or reset your password on this page. 

Once you are logged in you will see "MY ACCOUNT" listed in the top right-hand corner. 

1. Make sure you are logged in.

2. Go to the Congress Course List to find the package/day that holds the session you are looking for, select "details".

3. From there, use the "overview" menu to navigate to your desired session. The sessions are listed toward the top of the page in chronological order.

4. Navigate to the bottom orange bar toward the bottom of the page and select the link to "Participate in the Session". You will be sent to a new page.

5. Select the "Join the Zoom Session" button. A Zoom window will automatically open.

6. You can also select "View Materials" to see any available presentation materials.

7. Once you have completed the session you can also select "Session Evaluation" to earn CE credits.

NOTE: All Live Sessions will run through the same Zoom link. If you are looking to receive CE credit for a session please review the GWCO Virtual Event Terms, Conditions, and Policies page. 

IMPORTANT NOTICE

Zoom attendance reports will be used in order to verify your attendance in a session to award CE credits.

In order to ensure your attendance is accurately recorded throughout the event, you MUST update your display name in Zoom to be your full professional name.

This should match the information you used to register for the event.

Any difference between your display name and the name on your attendee registration may cause delays and difficulty in administering your CE credits for the event.

1. Go back to the GWCO Congress Virtual Platform.

2. Make sure you are logged in.

3. Go to the Congress Course List to find the package/day that holds the session you are looking for, select "details".

4. From there, use the "overview" menu to navigate to your desired session. The sessions are listed toward the top of the page in chronological order.

5. Navigate to the bottom orange bar and select the link to "Participate in the Session". 

6. Select the "Join the Zoom Session" button. A Zoom window will automatically open.

In order to earn CE credits, you must attend sessions live. If you are not able to attend live you cannot earn credit. Attendance of sessions will be monitored and your attendance will be re-confirmed in Zoom post-event reports. 

Attendees must complete a session evaluation for each session for which they wish to obtain credit. Sessions 2, 3, 5, 7, and 9 require an additional  assessment in order to obtain ABO-NCLE and CPCTM credits for the session.

How to take a Session Evaluation or Assessment:

1. Make sure you are logged in.

2. Go to the Congress Course List to find the package/day that holds the session you are looking for, select "details".

3. From there, use the "overview" menu to navigate to your desired session. The sessions are listed toward the top of the page in chronological order.

4. Navigate to the bottom orange bar and select the link to "Session Evaluation" or "Assessment".

Completing a session evaluation is a prerequisite for access to complete the session assessment. You will not be able to access a session's assessment unless you have already completed the required evaluation. This is only applicable for sessions 2, 3, 5, 7, and 9.

NOTE: Your attendance must be verified prior to awarding any CE credits or certificates. A few weeks after the event and once your attendance has been verified, you will be provided with instructions to generate your own CE certificate. If you are looking to receive CE credit for a session please review all CE details on the GWCO Virtual Event Terms, Conditions, and Policies page. 

You must complete the session evaluation in order to access the session assessment. You will not be able to access a session's assessment unless you have already completed the required evaluation for that session. 

Simply complete the session evaluation survey, and you will then be able to complete the session assessment. This is only applicable for sessions 2, 3, 5, 7, and 9, which offer ABO-NCLE and CPC credit in addition to COPE credit.

How to take a Session Evaluation or Assessment:

1. Make sure you are logged in.

2. Go to the Congress Course List to find the package/day that holds the session you are looking for, select "details".

3. From there, use the "overview" menu to navigate to your desired session. The sessions are listed toward the top of the page in chronological order.

4. Navigate to the bottom orange bar and select the link to "Session Evaluation" or "Assessment".

No, attendees can only earn CE credit by attending a session live online. This is due to the restrictions of the CE accreditation boards. You can learn more about the CE credits we are offering and the correlating policies on the GWCO Virtual Event Terms, Conditions, and Policies page.

Downloading Zoom

• We recommend that you download Zoom Client for Meetings ahead of time: https://zoom.us/download
• The web browser client will download automatically when you start or join your first Zoom meeting, but we recommend that you manually download it prior to the conference using the link above.
• Although you do not need to download the Zoom application to participate—you can run the meeting in your browser by clicking “join from your browser” at the bottom of the page—the viewing experience is better through the app.
• Visit the Zoom Support center for additional information https://support.zoom.us/hc/en-us.
  
  

Having Audio Trouble:

• If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. 
  
  
• The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

Please ensure your device meets hardware, software, and bandwidth requirements well in advance:

• Step 1: Browser Tests: Please take the following browser test: https://zoom.us/test
• Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

• 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)

Additionally Recommendations:

• Disable pop-ups blockers in your Internet browser settings.
• A wired connection is recommended. WiFi signal strengths can vary causing bandwidth to increase or decrease. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
• Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

On all three days of the event, you can call the main GWCO number, (206) 209-5273 to be connected with a member of the support team. For other contact options and a full list of office hours please visit the Direct Support and Contact Information Page.